PACKAGING: We are very conscious about packaging. Your jewelry will arrive minimally but beautifully wrapped in a box, tissue and ribbon, suitable for gift-giving. All other items will be bagged or wrapped in tissue as appropriate. If you are gifting this item and would like additional event-specific packaging, please let us know at checkout and we will be happy to accommodate you.
RECEIPTS: If you are like us, we hate extra papers and unnecessary materials in your orders. In an effort to reduce waste, we do not include a paper invoice with your order. If you would like an invoice, please let us know during checkout and we will e-mail you a copy. Forgot to ask at checkout? Send us an e-mail within 7 days of ordering and we will send you one.
UNITED STATES SHIPPING: All packages are shipped USPS First Class with tracking within 5-7 days after payment is confirmed or via USPS Ground for all items over 16 oz..
All orders over $200 will include insurance at no extra cost.
INTERNATIONAL SHIPPING: All international orders will be shipped US Postal Service International, unless otherwise arranged via an alternate courier. This often takes from 2 to 5 weeks, depending on your Country. Please allow for appropriate time if you are purchasing a gift as customs sometimes takes longer than expected. Please understand that this is one thing we do not have control over. We also do not cover customs charges so check with your local customs office for average fees prior to purchasing. Also, tracking is not provided for International packages as the Post does not offer this service.
CORRECT ADDRESS: Please make sure we have the correct mailing address. If it is returned to us due to an incorrect address you have provided, you will be responsible for the additional reshipping postage. If it is our mistake, we will immediately reship to you at a minimum of Priority-level shipping.
ADDITIONAL CONCERNS? Contact us directly at firstname.lastname@example.org.
**Wholesale or bulk orders, please contact us directly regarding packaging, shipping & receipts/invoices.